The Directorate of Immigration encourages electronic communication because of restrictions on services at the front desk
Given that the government has declared an emergency level for COVID-19, those who need to seek services from the Directorate of Immigration are encouraged to contact the agency via email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or by telephone as service at the front desk will be limited during the ban on public gatherings.
The Directorate of Immigration is often busy and these measures are taken to ensure that there are not too many at the front desk at the same time and that those who are there can maintain two meters distance according to the recommendation of the Directorate of Health.
The front desk will only accept applications and payments and will be open for photo shooting. The Directorate of Immigration therefore encourages people to send applications and documents by regular post. If applications are mailed, a proof of payment (bank receipt) must accompany the application, otherwise it will be returned. A drop box for applications and other documents will also be available at the Directorate's front desk.
Information on processing fees and payment instructions can be found on the website's processing fee site.
We also encourage people to visit the Official COVID-19 information website of the Directorate of Health, which contains information on Iceland's response to COVID-19, measures to reduce its spread and who to contact if you are in Iceland and think you are ill due to Covid-19.