In these past few months there has been a great disruption of the issuance of visas in specific locations, partially as a result of representative agreements being temporarily suspended.
Iceland is heavily dependent on representative agreements with regards to the issuance of visas. As a result, some individuals who have been granted a residence permit, have not been able to obtain their visa. Likewise, individuals who are exempt from travel restrictions but require visa, have not always been able to apply for a Schengen visa.
Unfortunately, this is inconvenient for many but be sure that we are working on a solution. It is however apparent that it may take some time before the situation can be fully rectified.